Disable offline sms/email ack, close alerts when escalation is not enabled.
A single conflict flash alert sends three sms msgs, alert, ack, and close. I only need one alert. If a technician ack's 50 alerts I can't use my iPhone until they all arrive. I could disable iPhone sms notifications which limits the value of this Centracs feature.
Please disable offline sms/email ack and close alerts when escalation is not enabled or provide a checkbox to disable escalating alerts.
6
votes
Mark Noga
shared this idea
We are looking into this matter and will update as soon as possible.