Alert list process should be user based and not System base
All users may use different alerts for notifications tracking. but when multiple people are using the same alert list and 1 person "closes all" for whatever reason. Another user(s) will not have a accurate view of the list they are trying to monitor. Each user should be able to only clear whats on their screen and not have it affect all other users screen.
We are waiting for more customers to respond to this issue before moving forward.
crystal rogers commented
Please be advise Acknowledgement is not going to work for our department. Everyone has a different task and certain alerts does not contain to our duties. It's better for each user to have independent control over the alert list. "Common sense is not so common"- Voltaire